About Team Ruby Henderson

Client Reviews

Find out why Raleigh buyers and sellers keep coming back to Team Ruby Henderson. Our track record of success helps our clients get REAL results.

Team Ruby sold 4 properties for me in north Raleigh in the past two years. Ruby prices "to sell", typically obtaining multiple offers and a final price above the listing price. Her entire team gets involved - - managing repairs/improvements, pushing paperwork and ensuring a smooth closing. Ruby has assembled a first-rate team of professionals to "get the job done"!

Bob Gage

I had been in contact with another agent who was not responsive to my requests and inquiries. After 2 days of waiting for him to setup a viewing of a listing we were interested in I clicked contact agent button and within 5 min I received a call from Ruby's office and had a viewing setup the next day. Working with Ray and Renee from Ruby's office for buying our new home was a breeze. Buying a home can nerve racking but her office responded to every question and concern immediately. When Ray and Renee went out of town for a few days it didn't put our search on hold. They still worked with us to setup viewings from their vacation, very impressed with the dedication of this team. If you are looking to buy a home, I doubt you will find an agency as good as Team Ruby.

Anthony Siracusa

Thank you for your guidance and support through our first real estate investment. Your thorough knowledge and deep insights about the properties in the RTP area really helped us pick the right one at the right time. Our key criteria about the qualities we looked in a real estate agents is professionalism and transparency. You were right on and exceeded our expectations and we thoroughly enjoyed working with you. As an example, you gave us multiple choices for loan financing, home inspectors, rental agencies etc. There was no pressure nor a bias from you on which one we choose and this quality is commendable ! Looking forward to work with you again in the future.

Venkata Darbha

Team Ruby Henderson was incredible to work with and help with our new home buying experience. Rob Laschiavo was our realtor and we could not have asked for a more experienced or caring realtor. He was with us every step of the way making sure we understood the process and ready to answer any questions we had. We will totally use Team Ruby again when we go to purchase our next home if at all possible. Check them out, you will NOT be dissatisfied.

Jeremy & Lindsey

Beau and Ruby from day 1 helped us with getting our house ready for the market. They worked within our budget and helped us with getting qualified workers to fix the house. Even when we had a few set backs from the buyer they were there to give encouragement and advice on how to proceed. Liz on the closing team walked us through all the steps on the paper work and kept us updated as things progressed. I don't believe my house would have sold as fast as it did without Team Ruby on my side.

Cassie LeVasseur

Excellent!!! We loved working with Ruby and her team, they are very professional and honest, it was truly a great experience, wished we knew her before, she was our second agent after we had our house for sale for six months, and Ruby got it sold in about 3 -4 weeks. She's awesome. Thanks Ruby and team!!

amonta1112

We interviewed several agents and quickly felt that Ruby was best for us. I have never sold a house so quickly and easily. We had an offer in less than 2 days. The entire process was over and done with in less than 30 days, with the check in our bank. To really see how easy it was to work with Ruby I travel over 200 days per year. Everything after the first 2 days was done via Fax, email, phone and overnight delivery. She staged the house and everything. In the past I have had some bad experiences with agents. So I was less than easy to deal with and Ruby made it so easy that I could not find anything to fuss about. Not even a question who you should use; it is TEAM RUBY! As far as I am concerned she has the winningest team in the area.

celticecono

Ruby Henderson, by far, is the best real estate agent I've ever encountered. She is extremely knowledgeable about the real estate industry; from setting up your home so it's welcoming and irresistible to the potential buyers, to giving you all the knowledge you need with the selling process. You will never feel deceived or confused with Ruby because she explains everything in detail, ensuring you know exactly what's going on every step of the way. My house had nearly 15 offers within its first week on the market and was sold within the same week, with a cash purchase. If anyone needs to sell their home fast, please call Ruby. She is absolutely amazing, and courteous too :-).

Darlene Bailey Gidron

Ruby's team is very knowledgeable and professional. They also work together as a team to ensure that your house buying process moves along smoothly. My initial agent from Ruby's team had an emergency and had to leave in the middle of negotiating an offer but another agent was assigned to me. The transfer from the old agent to the new one was very seamless and did not impact the negotiations. That is a big plus for her team. I interacted with as many as four agents on her team by the time we closed on our house.

derryken

I hadn't bought a house in a very long time - Ray & Renee made this process so much easier! They are both very knowledgeable ( Ray has construction experience and Renee knows neighborhoods, value of homes and resale potentials ), are thorough, honest, willing to give advice, friendly / caring and were always available to show me a house - they were even available by text while they were on vacation this summer ! They also never tried to up-sale me by showing me a house that was above my buying price - they helped me find a great house in an awesome neighborhood. I would recommend them to anyone looking for a realtor !

catresqr

All of ruby team were skilled and made the home selling experience very easy am would let team ruby sell my home. I enjoy working with all the people on team ruby they understand all the steps in detail. I would like thank for negotiating a deal for the sale of my house.

ddtinsley60

I've worked with more than half a dozen Realtors in the past and I wouldn't hire any of them again. But Ruby is someone I can highly recommend. I was impressed with her and her team through every step of the process. The advice they gave us turned out to be spot on and we got the best possible price for hour home. I can't say enough good things about Ruby Henderson and team!

comer71

We worked with Ray and Renee, and we couldn't be happier. We were trying to transfer from Boston to Greater Raleigh, and there were several fits and starts in our move, but Ray and Renee were always available, helpful, and a pleasure to work with. We are so happy in our new home in Fuquay-Varina, and we owe it all to Ray and Renee and the entire team from Ruby Henderson who supported them, and supported us. Could not recommend Team Ruby Henderson more. Your best bet for the Triangle!

pottstah

Ruby Henderson's team is amazing. They have all the right talent working together with lightening speed throughout the process of my home buying. The responses were effective and solid. 5* recommendation for their service. Good luck!

Ravikanth

I would highly recommend Ruby and her team. We have known Ruby for 12 years, from the time she helped us purchase our first home when moving to Raleigh. We stayed in touch for years and when it was time to look for our next home it was only natural to give Ruby a call. Team Ruby jumped right in quickly and helped us with our sale. Dave DiProfio was extremely patient and helpful as we searched for our new home, and Monique was fantastic driving through the details of the closings. When it comes time for our next sale or purchase, Team Ruby will be our first phone call!

capplegate3

My agent, Dave Diprofrio, did an outstanding job of helping my family find the perfect home, at the perfect price, in a very short time frame. This is the 4th home I've purchased, and by far, his level of service was well above my expectations. He was not only extremely responsive 24x7, he would proactively check on me. Also, he assisted me with all the other resources required to buy and insure my home, and all of those resources were phenomenal. If you are looking for someone to actually help you purchase a home instead of process your credit score and tell you what you want, not need, I firmly believe you should look at Ruby Henderson.

Christopher Adams

Ruby is passionate and dedicated to her work. She really works hard. Her responsive is what I like in her the most . As a seller if I had any question she has responded to all my queries immediately. I recommend her to anyone who wants to buy or sell.

sunithalak

Ruby did an awesome job in marketing and selling my house. We had to deal with some difficult problems thrown at us and Ruby guided us through on the best course of action. She has staff dedicated to making my house look awesome. She has a closing team that knows all the ins and outs of the legalities of selling a house. She gives honest opinions about what your house can sell for so that it sells fast and at a fair and marketable price. If you need to sell or buy a house go to Team Ruby you will not be disappointed.

cassie levasseur1121

Our home buying experience with Team Ruby Henderson was second to none. Always ready and available to answer any and all questions through out the process. Our agent Rob Laschiavo was awesome! He helped us find exactly what we wanted, talked us through the negotiation process and really went above and beyond what I would expect a realtor to do. Check in to them! You will not regret it!

jeremymoore04

Very wonderful team , the first time I tried to sell my home it did not sell. When Ruby came in to the picture it sold within the week! SHe did her magic! I would recommend Team Ruby to anyone! They are the best from email's, text's , call's daily. From the selling of my home to buying a new home. Thankyou so much.

llee78

Team Ruby is phenomenal! The attention to detail from start to finish was excellent. Every person on her team treated us like we were the only client they had at that time! The patience and care/concern that was shown to us made us feel like we were a priority!

gretchen550

Ruby Henderson and her team were truly professional in all aspects in selling our home. She always answered my calls promptly and I felt she truly listened to what I asked or stated. She and two members of her team even drove over 1 1/2 hours to meet with my husband and I when we decided to put the home on the market a couple days before a holiday. This showed us that her actions match her words in working hard to sell our home. Through the process, she guided us and explained how things would proceed although she offered choices as we progressed. Christy, her closing representative also provided the same type of excellent service to us. Ruby and her Team were fantastic and "top notch" in all aspects in selling our home!

slighnell

Great job. Very responsive. Team was on top of all aspects of the transaction. Amy Davis was great as usual. She has worked with me on 4 home transactions. Always professional and advised me with my best interests in mind.

Robert Roe

Everyone that we have worked with through team Ruby has been top notch. They treat you like family and do whatever it takes to get your home sold and find you a new one! They have made the process so easy and we could not be happier!

user0021384

The highest recommendation for experience, local knowledge, listening, caring, insightful & pro-active response! (Since I haven't yet gone through the buying process, I'm unable to review for process & negotiation, but expect they will be superb, for these ladies are top notch!) / I met Ruby Henderson & Amy Davis at a busy Open House & after explaining that I will be deciding whether to relocate from out of town, they listened to my reasons for relocating & desired must-haves for my new home, then went the extra mile to give me a tour of the neighborhood & nearby desired amenities. Amy also suggested an "Overview of the Area" tour to assist me in my decision, & we met a few days later for Amy's gracious offer. This was 'just what the doctor ordered', especially since Amy's 18 years of experience in the area afford her knowledge of every nook & cranny! From our brief discussion, I was amazed at Amy's insight to 'nail' exactly the type of neighborhood, home style, walk-ability & proximity to great outdoor amenities & shopping that I would love! The great half-day we spent touring targeted lovely Raleigh neighborhoods, homes & nearby amenities was productive, delightful & a fruitful 'feast' for decision-making! Amy & the Ruby Henderson Team are the best of the best!

user0934236

I was an out-of state owner who decided to sale the property after a short notice to move from the tenant. I searched for a realtor via HomeLight, Inc. a realtor identification service and received Ruby’s contact information. She was very responsive to my original inquiry and reached out to me before I could contact her. The week that I was due to close-out other property related business, I experienced a significant family emergency that prevented me from physically tending to matters in NC. Ruby and her team compassionately offered their assistance and worked with me and my other business associate in order to finalize the matters related to the property. As my listing agent, Ruby made professional recommendations in order to prepare the property for the best possible showing, such as painting and pricing. I supported her recommendations and she and her team followed through with preparing the property. A contract to purchase was submitted on the property within 24 hours of listing. Ruby and The Ruby Henderson’s team eliminated the stresses related to the property during an already stressful period. Ruby and Kristi (team-member) have consistently exhibited principled values through their words and actions throughout the preparation and sale of my property. Ruby and her team were God-sent. They were professional, consistent, and extremely responsive. My experience with them has been refreshing and encouraging. I HIGHLY RECOMMEND Ruby Henderson and her team, “Team Ruby Henderson”, for your real estate needs!

KW0042

I felt that we were the best of friends, Ruby guided us to make the best decisions based on facts and not on emotions. Selling your home is very emotional and she helped us to focus on our long term goal. This worked because when we left our home we were more excited to get to our new home. Ruby and her team are a very special group of people and we are so blessed to have meet them and worked with them. My only fear is that we will not stay in touch! They are all very special!

user56863855

What seemed difficult was smoothly set up by Ruby Henderson and her great team of associates. Their photographer did an excellent job setting up the photo collection for the listing and the fliers. Their marketing plan was so effective, there were daily multiple showings. My home was under contract on day five after it was listed. I have accepted an employment position out-of-state and Team Ruby has been wonderful during my transition. Thanks, Ruby!

sophia kusnic

Ruby and her team jumped on my inquiry. We selected them because of their ability to use the internet effectively in their marketing, their responsiveness, their judgment and their familiarity with the market. They brought us multiple full price offers within days, though we had priced our home aggressively. We had many late night phone calls working the offers to Ruby's satisfaction. Ruby and her team are "the real deal" and we look forward to continuing to work with them on our investment properties.

rgage50

Ruby is in the business of helping people. Even before we signed with her, she helped us through the process of selecting an agent. While selling our house, Ruby was honest with us every step of the way. She didn't fill us with lofty promises of sky high listing prices, nor did she make promises about how easily or quickly we could sell our home. We listed our home in one of the most difficult times of the year, October. With Ruby's guidance we were able to stage the townhouse, and sell it within 8 weeks. Ruby also helped us through the buying process. When we started looking for our new home, we gave Ruby permission to protect us from ourselves, Ruby did just that. Ruby would look at everything that we could not think of considering when looking at a potential new home. When considering a home near a main road, she would tell us, "It's not the road, it's the fear of the road that matters". We would not make an offer on our new home unless Ruby gave us the thumbs up. When she did, we landed the home of our dreams. Ruby has become a very special friend. Thank You Ruby.

user4279894

Rob Loschaivo with Team Ruby Henderson was a fantastic buyer's agent. Talk about going above and beyond!! The home buying process for me began in November of 2014. Due to my highly selective nature (being an Engineer) the process took until May 2015 to close a deal. Rob was extremely patient throughout the process, offering expert advice along the way. He was very thoughtful in the comments he would make and kept personal opinion out of the discussion unless I corned him into providing it. We spent so much time together that I consider him a friend now. I put in a high offer on a house (against Ruby and Rob's advice) that ultimately did not appraise, valuable lesson learned (that could have saved me $3,000) heed Team Ruby's advice! Rob would swap emails with me at hours that I would never have expected a response (during travel to the west coast). You could tell he really cared about my fiance and my happiness and steered us away from properties that only met some of our criteria.

user6429118

Very easy going person Very professional and responsible Never had to wait for returning calls. Ruby's team work fast , they all are very honest. I would would recommend Ruby to all my friends. I will use her next time as well.

entireexteriors

I just don't believe there are enough superlatives to describe our home selling and buying experience with Ruby Henderson and her team. Ruby staged our home beautifully and the showings and offers were almost immediate. When we encountered some very difficult buyers with our first contract, Team Ruby stood by us and gave us expert advice through the process. Because of the outrageous first buyers, the first contract fell through, but we had another offer within 24 hours! The second contract was nearly seamless and we were very pleased with the price we were able to negotiate for our home. I believe that Ruby is so successful because of her aggressive marketing strategies. I doubt that anyone in this metro area spends more on their web exposure. This means each and every one of her listings are her priorities and that our home was either a featured listing or near the top of lists like Zillow and other web sites. Ruby also gave us expert advise on buying our new home. She went with us as we were choosing our lot and reassured us that the property chosen would translate into a good investment. I have since referred some friends to Ruby and she sold their home in 3 days. They had a contract with another realtor who did not sell their house after 3 months. I know they are as grateful as we are that there are professionals like Ruby to assist home sellers and buyers through an experience that can be quite stressful and daunting. Thank goodness for Ruby and her team. I wouldn't hesitate to contact Ruby again for any real estate needs!

gfaress

Ruby Henderson and her team are awesome. They were professionals working together diligently to ensure I was getting the best service possible. My house was sold expeditiously within a week it was on the market. I would recommend anyone who is trying to sell their home or purchase a new home to call Ruby Henderson immediately. You'd be glad you did.

dgidron

What can I say about Ruby Henderson and her Team? To begin with, very professional. I have bought and sold several homes in my lifetime and I can say without a doubt that Team Ruby is by far the most professional real estate group I have worked with. Next, I need to mention customer service. Team Ruby truly puts their clients first. They go above and beyond to help in any way. They are accessible by phone, email, Facebook, text. They truly work for their clients. I could go on and on. Knowledge of the industry - excellent. Establishing a competitive price for your home - they work for you. Giving advice, guidance through the process, staying connected even after the transaction is complete -in all these and many other areas, Ruby Henderson and her team are head and shoulders about the rest. I would give my highest recommendation to use Team Ruby as your real estate agent, whether you are buying or selling. She is absolutely the best!

jeverett777

Ruby Henderson Cares About Her Clients We had a bad experience with the first realtor who was not professional, had extremely limited availability, and was not kind to us. After 6 months of this stressful contract, we signed with realtor Ruby Henderson who sold our house within THREE DAYS on the market. She was kind and professional. Ruby made herself and her team available to us at any time to answer any questions. Ruby cares about her clients and works hard to make the process go smoothly. After our previous experience Ruby and her Team were a Blessing to us. She has the expertise to get the sale completed. Thank you Team Ruby Henderson with Keller Williams.

Mary Huffer

Ruby and her team were fantastic. Someone was with me through every step of the process, even before the house went on the market. I was very happy with my decision to go with Ruby.

aabatemarco05

I just love Ruby! I worked with Ruby and her team to buy and sell a home about four years ago. I wanted to again put my home up for sale in February 2015 and I immediately called Ruby. She has always been totally honest, candid, professional and there for me during my real estate experiences. She came by right away to look at my property and give me suggestions to prepare it for sale. By the fourth day of placing the property for sale I had received two offers. I accepted one and the deal was closed within the next two weeks. I was thrilled! Ruby and her team guided me through the entire process and addressed any questions or concerns I had right away. The process moved quickly due to the close closing date. Ruby's team was always two steps ahead and kept the process moving quickly without delays. What a relief! Ruby's team is a well oiled machine and each member is a specialist in their portion of the process. The entire team is respectful, efficient, professional and courteous. They always make you feel like you are part of the family. I could never have asked for a better experience and if I have the need again, I no doubt use Ruby and her team.

sarasgrammy

I used Ruby to help me buy my townhome when I was a single gal in 2006 and she helped me sell it in 2015. Her team is helpful every step of the way from listing to closing. Our house was on the market 17 days.

user218895

House is sold! Thank You. Ruby, we don't know you until we hired you. We don't know what magic you have, but you felt like a close friend and family member more than an agent. You are smart, patient, understanding, pay attention to the details and most importantly empathetic to our likes, dislikes and our feelings. We never expected that we will reduce the price to the extent that we did which may be reasonable to the market conditions, but we did not feel bad only because of the journey you took along with us selling the house. We are very happy that our house is sold. Your guidance, frequent visits to make sure we are doing OK and checking to make sure we are comfortable, is something above and beyond an agent would do. That little Halloween treat your team left at our door for our dog really meant a lot. I did not tell you this until now, one of the buyers asked us if it is possible to wait until your contract is over so that we can complete the sale without agent fees on both sides and save money. Only one thing that made me to say NO is, your excellence as an agent and as a person. Please use this as our testimony. People should know about you, they can't miss the best agent they can ever get.

Kiran

My husband and I met with Ruby and team when we were considering selling our home and downsizing to a town home community. We were excited about the prospect of embarking on a new adventure but anxious about transitioning away from the things we came to love in our home. Namely, land, privacy and a quiet neighborhood. Instead of trying to rush us into contracts, Ruby very gently encouraged us to do nothing for a few weeks and really think about the effects of all the changes we'd be facing to ensure that we'd be comfortable post transition. We followed her advice and determined that selling our home at this time would be a mistake. We really believe that Ruby's wisdom and utmost customer care saved us from making the biggest mistake of our lives. We are eternally grateful to her. If you're looking for a real estate agent who is as honest and compassionate as she is knowledgeable, Ruby Henderson is the agent to choose.

Angel Wasserman

Ruby's a gem! And her team are awesome to work with. The stresses of buying a new construction home are filled so many headaches and emotion, but I can honestly say I trust Ruby, Kristi, Jim, Beau & Liz to take care of us. I'm glad we had them on our side, not just once but twice now. Their insight to the market and attention to detail, I will continue and always recommend this team. I'm sure we'll sell and buy again someday….and I won't hesitate to contact Ruby and her team. :)

Jaime Beavers

Ruby helped us find a home back in 2009. Given that great experience we utilized her services again to sell our rental property near NCSU which closed yesterday! Ruby and her team were extraordinarily helpful as a seller's agent. They assessed the condition of the property, recommend repairs and enhancements that would help it sell quickly and worked collaboratively with other agents to negotiate offers. Best of all, it sold for asking price!!! I would highly recommend Ruby and her team if you are considering listing your property on the market.

Lake Park Condo

Thank you so very much Team Ruby! All we can say is WOW! We were very impressed with Team Ruby's professionalism, personal attention, knowledge, communication, and recommendations. We still cannot believe our house sold so quickly and at asking price! Ruby and her Team are first class. From Ruby herself to the Stager to the Photographer to the Listing Coordinator to the Closing Coordinator and everyone else on her Team, each person was always available during the entire process. They were all so easy to work with, and we are truly grateful for their assistance. We would definitely recommend Team Ruby to anyone selling or buying a new home!

diva 8215

Stephanie Narron with Team Ruby Henderson was our buyer's agent. She was professional, responsive, and knowledgeable. I would highly recommend her to anyone seeking an agent.

gailrmclean

We cannot say enough about Ruby & staff!! They are all so knowledgeable about the business and the local area. We were in good hands from the very beginning!

From the first meeting to the closing, everything was seamless. Being first time home buyers, we weren't sure what to expect, but
Team Ruby was there to help us through each step of the process.

Kristi, our agent, was absolutely fabulous! She was so responsive to your questions and concerns. She got to know us during the process and that really helped when we found THE house for us!

We cannot wait to settle into our beautiful new home in Raleigh. What a joy it has been working with Team Ruby!!!!

Justine Ellis

Renee and Ray from Team Ruby Henderson guided us through the process of buying our first house.

They were very amiable and well informed, and found us exactly the kind of house we were looking for within the first couple of weeks.

We closed on the house in October 2013, and now,
over 3 months later, we are still extremely happy about our decision.

I would definitely recommend Team Ruby Henderson!

mohsinrzaidi

We listed our home with other agents, had showings but not marketed right. I found Ruby online and thought it wouldn't hurt at this point to try someone else. She came in and evaluated our home and told us what we needed to do. She also came in and stage the home without charging and said who would most likely buy our home and she was right. I listed it in Oct and we had an acceptable offer in Dec. thank you Team Ruby. And Liz the closing agent was very kind to deal with.

tluvsava

Ruby has a dynamic team that really cares about your investment towards the home you are looking to buy. She gives expert advices about the neighborhood and is always thinking about long term resell value.

Her daughter, Kristi is just as excellent as well. Always responses immediately to
calls and open to view houses at times under a short notice.

I would recommend her team highly.

Jeanne

I have the pleasure of working with Ruby and her team with the smooth process of selling our home. Our house was under contract within 5 days of listing and closing was right on schedule! I appreciate Ruby and her expert team for helping us getting the house ready for sale with repairs, landscaping, staging, listing, negotiation and closing process. Ruby and her team have many clients and they are always professional and available for my calls or emails. Most of all, Ruby cares about us and that caring shines throughout the listing and after selling process. Thank you so much for all that you do, Team Ruby! I highly recommend Team Ruby for high internet advertising for your home, smooth process in every step of the listing and closing process.

user5736196

I was quite impressed with her service after the offer. Her team (Beau in particular) was exceedingly helpful in guiding me through due diligence and closing. Also, everyone was very prompt and pleasant. Nice folks.

smifford

I've worked with 10 realtors in my 25 years of buying and selling houses, and, in thinking of the listing agents I've worked with, none have even come close to the professional and methodical care taken by Ruby and her team in delivering results. Ruby takes her work very seriously and her entire team has a way of making you feel like you are their number 1 priority with each interaction. I cannot recommend her highly enough.

user08885719

Ruby Henderson was a pleasure to work with! Ruby was very professional, and personable and easy to contact and quick to call us back every time! She was very informative and made selling our house from out of state a lot easier and a good experience! She went to bat for us when necessary and we would definitely recommend her! She gave good information throughout the process and we felt very comfortable knowing our home and closing were in her hands!

user23821296

My experience with Ruby, as both Seller and Buyer, has been nothing but outstanding. First off, I am an Engineer to the core - very particular about everything, and very hard to please. It takes a lot to impress me, and I am totally impressed with how Ruby has handled every situation both my home sale and purchase threw at her. Knowing she has many clients, I didn't expect to get the level of attention that she somehow is able to provide to me - like I'm her only client. I have no idea how anyone can do everything she does each day and somehow keep it all completely under control. And her ability to position her client(s) as strong as possible in negotiation situations really paid off in my case. Thanks, Ruby!

user1512677

I've worked with several different real estate agencies over the past 16 years in the purchase and sale of homes. Perhaps like many folks, I've always been a bit mistrustful of real estate agents, however, when I worked with Ruby and team a few years ago in the sale of my house and the purchase of a new house, her team was wonderful... right there with me through the whole process. I explained my reservations with real estate agencies to Ruby and Jim and they did everything they could to change that viewpoint... even exceeding my expectation.

I respect Ruby and team so much that recently when I was considering selling a home here in Raleigh, I immediately consulted with Ruby because I trust her. I can't with good conscience say this has been my experience with other agencies, but she she knows the market top to bottom and truly represented my best interests. She is honest and direct. While it's important to have a competent agent who can represent on both the sale and purchase of a house, offering top notch advice, it's a bonus when the agent and her team are good people. Ruby and JIm have a wonderful perspective on life.

If you're on the fence about who to use, I would highly recommend Ruby, Jim and team. Jim does a wonderful job with the photos and marketing of the property. In my experience of working with several large agencies in Raleigh, Ruby is #1.

Best of luck to you. Cheers...

user9061022

Ruby is amazing. She has sold for me twice now and I'll never go to anyone else - both times have been a pleasure and she was able to negotiate top dollar and sell very quickly. Her team made the process easy to understand and walked with me every step of the way. I strongly recommend using Ruby for buying OR selling - best experiences I've ever had! Thank you, Ruby & team!

user4226595

We highly recommend Ruby and her team! They did a great job in a tough economy educating us about the best way to prepare our house for sale, they staged our home, and sold it in one day! They also helped us negotiate effectively our new home. We highly recommend them and would work with them again without hesitation.

user8863276

It was a great pleasure to work with the ruby team. The process went very smoothly. My family and I are very thankful to work with such a great team. Kristi was always there for us to answer any question and to show us houses even when we call at the last minute on some Sundays. We are very thankful for such talented individuals in the Rubu team who have the attitude “whatever it takes to fix a problem EVEN AFTER CLOSING. Once again, A BIG THANK YOU for all the hard work that you guys have put in. We are very happy in our new home.

user18244632

Stephanie Narron, buyer's agent for Team Ruby (Ruby Henderson, formerly Remax One) did an amazing job helping me find and buy a new home. Over a period of 6 months I looked at a lot of homes with a few different agents. I spoke to other agents by phone that gave me a bad vibe immediately. I did work with one buyer agent who did a very good job, but I didn't find the right home. Then by luck I ended up speaking with Stephanie Narron about some house listings that caught my eye in a neighboring town. During the house-viewing process Stephanie provided extremely valuable details about each candidate house and the surrounding neighborhood. She did prompt research on every house that I expressed interest in after a showing, providing useful history on the property and useful details about the current sellers that could be used in negotiating a price.

Stephanie seemed to work tirelessly throughout the experience. I honestly wonder if she sleeps. If I sent her a question via email at 11:30pm she answered it before midnight. If I sent her another question via email at 5:30am she answered it by 6am. She was constantly on the ball.

After negotiating a price on the right home there were some issues with the inspection. Stephanie then brought in Beau Bourquin from Team Ruby to help navigate and negotiate repairs. They both did an amazing job. I dare not say to what extent they helped and how exemplary their service was in that process, because I don't know if they can do the same for everyone. But wow, they were fantastic.

I would utilize Stephanie Narron, Beau Bourquin, and Team Ruby (formerly Remax One) again in a heartbeat.

user2205458

Stephanie, from Ruby Henderson's team, was extremely knowledgeable and professional. I flew into Raleigh on a Saturday evening, looked all 15 houses, and had a bid accepted on one of them within 3 days. Stephanie's preparation made all the difference.

user9745447

I emailed for an agent to contact me when I was web surfing for houses last fall when my husband and I were toying around with moving to Raleigh North Carolina. It was around midnight on Saturday. By 10 a.m. Sunday morning Jeff Scott, from Ruby's office called to see how he could assist me in shopping for a home. I appreciated this lightning fast service so I decided to work with this company. I described the type of home and neighborhood I was looking for and explained that we were moving across the country and he told me about the Falls Lake area and sent me listings. The area seemed like a perfect match for my needs. Jeff assigned me to work with Aletha Burch since she specialized in relocations for Ruby's office and he felt like she, Aletha, would be a good agent for me and my family. We had planned to move in June of 1013. Aletha Burch was so efficient that she helped us find our dream home in about a week. She spent hours reviewing different listings and going out to see the houses that seemed interesting to us. Once we narrowed our search down to several homes in Lake Falls, I got on a plane and came to see it, along with other homes with listings that looked interesting. One of the homes turned out to be our dream home and we made an offer and closed on the house in December allowing us to relocate 6 months ahead of schedule. It is the perfect home for us. What amazed me about Aletha Burch was how efficient and conscientious she is. She knows the market and was able to advise me about the different homes and areas of town around the Raleigh area. We looked at homes in several different areas and in several different price ranges. Once we found the perfect home, she helped us get through the option period without a hitch and never failed to return a phone call or an email or help us find someone who could help us on a variety of homebuyer issues. The professionalism, knowledge, and work ethic of the Ruby Henderson team can't be beat. I highly recommend Aletha Burch as a buyers agent too, and found her to be the hardest working relocation agent I have ever worked with!

user4440148

From the moment we met her, we knew that we had made the right decision.

Ruby came to us with a solid plan and presentation of what she was going to do to sell our home. Her marketing strategies were thorough and well thought out. She spent an hour with us explaining everything that
helps set her above the rest of the agents and she was absolutely right about each piece.

Her team was amazing - from the people who helped get our house picture-perfect to the handyman who helped us shore up some needed fixes. She got us regular showings and after all was said and done, we had several offers to choose from.

Ruby is no-nonsense. She knows what it takes to sell your home and has the ability to make it happen. She's familiar with every aspect of selling a home down to the tiniest detail. She's a valuable resource to have in your corner, and I wouldn't consider selling a home with any other agent.

user67949301

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